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Chapter 1 - The supervisor as manager. This chapter presents the following content: The supervisor’s role, obligations and responsibilities, functions of management, theories of people management, managerial skills.
16 p aulac 27/07/2018 348 1
Từ khóa: The hospitality industry, Human resources, Managerial skills, Functions of management, Theories of people management, Scientific management
Chapter 4 - Creating a positive work environment. This chapter presents the following content: Employee expectations and needs; motivation; theories of motivation; applying theory to reality: limiting factors; building a positive work climate; focus: the individual; focus: the job; focus: the supervisor.
16 p aulac 27/07/2018 353 1
Từ khóa: The hospitality industry, Human resources, Positive work environment, Theories of motivation, Employee expectations, Positive work climate
Chapter 3 - Equal opportunity in the workplace. This chapter presents the following content: What is diversity? offices of equal opportunity and diversity, equal opportunity laws, developing cross-cultural interaction, increase personal awareness, managing cultural diversity in the workplace, establishing inclusion plans, managing diversity issues positively.
18 p aulac 27/07/2018 322 1
Từ khóa: The hospitality industry, Human resources, Equal opportunity, Equal opportunity laws, Increase personal awareness, Managing cultural diversity
Chapter 5 - Developing job expectations. This chapter presents the following content: Job analysis, job description, what a good performance standard can do, setting up a good performance standard, implementing a good performance standard.
21 p aulac 27/07/2018 318 1
Từ khóa: The hospitality industry, Human resources, Developing job expectations, Low productivity, Job descriptions, Performance standard system
Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition), chapter 2 - The supervisor as leader. This chapter presents the following content: You and your people, the nature of leadership, choosing a leadership style.
14 p aulac 27/07/2018 354 1
Từ khóa: The hospitality industry, Human resources, Leadership development, Nature of leadership, Leadership style, Situational leadership
Chapter 6 - Recruiting and selecting applicants. This chapter presents the following content: The labor market, determining labor needs, legal aspects of recruiting and selection, recruiting, selecting the right person.
28 p aulac 27/07/2018 305 1
Từ khóa: The hospitality industry, Human resources, Selecting applicants, Recruiting applicants, Labor market, Sources of workers
Chapter 6 - Hospitality and related services. After completing this unit, you should be able to: Study the lodging industry, appreciate the immensity of the restaurant-food service industry, learn the current trends in resorts and timesharing mode of operation, discover why meetings and conventions as well as meeting planners are so important to tourism.
11 p aulac 21/04/2018 320 1
Từ khóa: Lecture Tourism, Travel behavior, The tourism industry, Hospitality services, The lodging industry, Food services structure
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